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Frequently Asked Questions

Find quick answers to the most common questions about Reddit Viral Dashboard.

General Questions

What is Reddit Viral Dashboard?

Reddit Viral Dashboard is a comprehensive analytics and content optimization platform that helps users discover trending Reddit posts, analyze viral patterns, and create engaging content using AI-powered tools. Our platform provides insights into what makes content go viral and helps you optimize your social media strategy.

Do I need a Reddit account to use this service?

No, you don't need a Reddit account to use our analytics and discovery features. However, if you want to schedule posts or use certain automation features, you'll need to connect your Reddit account through our secure OAuth integration.

Is Reddit Viral Dashboard free to use?

We offer both free and premium plans. The free plan includes basic viral post discovery and limited analytics. Premium plans provide advanced features like AI content generation, detailed analytics, post scheduling, and priority support.

Features & Functionality

How does the viral post detection work?

Our algorithm analyzes multiple factors including upvote velocity, comment engagement, cross-subreddit sharing, and historical patterns. We use machine learning to identify posts that are likely to go viral based on early engagement metrics and content characteristics.

Can I schedule posts to Reddit?

Yes, premium users can schedule posts to Reddit using our scheduling feature. We analyze optimal posting times based on subreddit activity patterns and your target audience to maximize engagement.

What AI features are available?

Our AI tools include:

  • Title optimization and generation
  • Content suggestions based on trending topics
  • Sentiment analysis of comments
  • Trend prediction and forecasting
  • Audience analysis and targeting recommendations

Technical Support

Why is the data not loading?

Data loading issues can be caused by several factors:

  • Reddit API rate limits (temporary - wait a few minutes)
  • Browser cache issues (clear cache and cookies)
  • Network connectivity problems
  • Outdated browser (update to the latest version)

If the problem persists, please contact our support team.

Which browsers are supported?

We support all modern browsers including:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

For the best experience, we recommend using the latest version of Chrome or Firefox.

Is my data secure?

Yes, we take data security seriously. We use industry-standard encryption, secure hosting infrastructure, and follow best practices for data protection. We never store your Reddit password - authentication is handled through Reddit's secure OAuth system.

Billing & Subscriptions

How do I upgrade to premium?

You can upgrade to premium by clicking the "Upgrade" button in your dashboard. We accept all major credit cards and PayPal. Your premium features will be activated immediately after payment confirmation.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to premium features until the end of your current billing period. No cancellation fees apply.

Do you offer refunds?

We offer a 30-day money-back guarantee for all premium subscriptions. If you're not satisfied with our service, contact our support team within 30 days of your purchase for a full refund.

Privacy & Data

What data do you collect?

We collect minimal data necessary to provide our service:

  • Email address for account management
  • Usage analytics to improve our service
  • Preferences and settings
  • Public Reddit data accessed through their API

We never collect or store your Reddit password or private messages.

Do you share my data with third parties?

No, we do not sell or share your personal data with third parties. We may use trusted service providers to help operate our service, but they are bound by strict confidentiality agreements. See our Privacy Policy for complete details.

Can I delete my account and data?

Yes, you can delete your account and all associated data at any time from your account settings. This action is permanent and cannot be undone. You can also request data export before deletion.

Still have questions?

If you can't find the answer you're looking for, don't hesitate to reach out:

  • Contact our support team
  • Browse our Help Center
  • Join our community Discord
  • Email us at support@redditviraldashboard.com